Ensure the proper dispatching of drivers and vehicles to pick-up and drop off locations according to client needs.
Courteously assist any clients or outside calls with immediacy and high customer service level.
Relay/coordinate messages, changes and trip information to and from drivers and clients by texting, phone calls and various logistical software.
Efficiently execute logistical changes to include vehicle or drivers in order to accomplish all rides as ordered.
Monitors driver, vehicle movements and client requests to ensure accurate, timely and proper high quality service delivery to all destinations.
Collaborate with other drivers to solve scheduling problem
Track daily and weekly pick up and drop offs for each client and driver.
Responsible for the location of all vehicles and the timeliness of all rides.
Accomplish organizational goals by acting as a leader and accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the position and the company.
Follow maintenance schedules and fleet housekeeping duties, such as, regular cleaning of vehicles (interior and exterior).
Identify opportunities for improvement that come from observing how routing and drivers function and interact, and assist with the implementation of ideas to improve the functions.
Assist in the on-boarding process for new drivers.
Exemplify Faithful Homes Core Values of Discipline, Caring and Passion!
Perform any other duties or requests that might be required at the management's request
Non-Medical Transportation Driver
Assist clients in and out of vehicle.
Assist clients with wheelchairs and medical equipment.
Maintain daily logs of scheduled appointments.
Inspect and monitor vehicles on a daily basis by checking oil level, tires, and battery.
Communicate with the company's dispatchers daily.
Follow appropriate procedures for handling disabled and senior clients.
Utilize maps and other directional devices to locate designations in Northeast Ohio
Direct Care Provider
Empathy: Clients are frail, impaired, in pain and need help. Being sympathetic to their needs and understanding is necessary.
Attention to Detail: Some clients have specific rules or schedules that must be minded, or specific dietary or physical rules that must be followed.
Interpersonal Skills: Direct Care Providers work in a very personal way with their clients. Some will be in pain or very sensitive to their fragility. They must be sensitive and compassionate with clients.
Stamina: Personal care assistants might need to lift clients into the bathtub, cars and into bed, and need strength.
Time Management: Personal care assistants are schedule keepers. They have to be there to make sure clients get up on time, make sure medication is taken on schedule and clients get to appointments on time.